Frequently Asked Questions
Ceramic tile popularity has grown due to technical advances and
a number of factors that allow faster installations in more locations
at an affordable price. These new developments have made a once
thought of luxury item a home preference. We are seeing more installation
failures due to rising demand for ceramic tile in new construction
and remodeling. Ceramic tile installation is a process that requires
skill and knowledge, and failures can be caused by any number of
Q: How do I determine if there is a tile problem?
A: The most frequent signs are hollow-sounding or tented
tile, cracks in the grout and broken or cracked tile.
Q: How do I determine if the correct installation method was
used or if the problem is caused by product failure?
A: In most cases, it requires an expert in the field to
determine if an installation method was followed correctly and/or
forensic research or product testing to assist in analysis.
Q: How do I find out which method should have been used?
A: Ask your contractor to explain all your options of installation.
He or she should be familiar with industry specifications as detailed
in the TCA Handbook for Ceramic Tile Installation, ANSI and ISO
standards. Tile professionals can help you select the most appropriate
The Handbook for Ceramic Tile Installation is the document used
by the industry for specification guidelines. Keep in mind that
the Handbook, along with ANSI A108/A118/A136.1 and ANSI A137 standards,
provides the information from which to draw your investigation questions.
One still has to determine at what stage of the installation process,
when, where, and/or what product caused the system failure.
Q: What is a standard?
A: Standards are documented agreements containing technical
specifications or other precise criteria to be used consistently
as rules, guidelines, or definitions of characteristics, to ensure
that materials, products, processes and services are fit for their
Q: How do I determine if I have a mold problem?
A: If you have a musty smell and can see black or green
staining along the joints between the tile and tub or grout joints,
you probably have mold due to trapped moisture.
The TCA Team can help you determine your next step.
100 Clemson Research Blvd.
Anderson, SC 29625